Chrome Router Smart TV More. We would like to show you a description here but the site won’t allow us. All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 0. Just to set expectations the issues with Child Safe have persisted for over 12 months. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. com under Blocked Websites section and then select Add. They are 8. 0 Kudos. 88K views 5 years ago. Hi thank you fir the reply. It includes virus. 168. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Joining in. Then select the Settings PIN & Parental Controls option. Try setting the DNS on you device manually, and use Google's DNS servers as a test. --. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. com). If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. This is a workaround for when Child Safe & Virus does not or cannot be turned off. 8. Social media guides. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. The Virgin Media Safety Settings have several options available for parents to apply. Click Apply. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Changing the computer's network settings to use any Public DNS should re-gain full access. We would like to show you a description here but the site won’t allow us. Could it be a different situation, i. Select the firewall and tick the following protocol. e. 222. Account - Mobile. QuickStart, set up and connections. Manage Your Account. Due to this, many torrent sites are subject to content blocks. I've tried a router reboot but that has not fixed it. Web Safe. Account - Mobile. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Open the Play Store app and tap the Menu button. Reply. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Yes, VPN sites are blocked for me, I can't enter any (such as the link you provided, as well as nordvpn, expressvpn, etc). SpeedHi there, If you log on to your Virgin Media account. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. This includes restricting children from accessing inappropriate or adult content. comThis website uses cookies. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. The Gamer Lounge. Forum team are best placed to help and issue has been flagged to them. 1. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. Stay safe online. 3. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. 10 REPLIES. Sign in . Reply. Use Google translate but you won’t be able to search. Virgin Media; My Virgin Media; Shop; Help;. Try with OpenDNS using 208. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. When I check the DNS settings on my device it says it’s using the VM DNS servers. Learn how you can change Web Safe settings to turn Child Safe off. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Manage Your Account. on 11-02-2023 12:31. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Nah - maybe for teenagers but not for tweens or younger ones. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. I have tried switching them on and then off multiple times. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Switched On Families Swap and share practical advice with other parents. Go to 192. We give all our customers a complete, market leading security package called Virgin Media. Open any browser and, in the address bar, type Virgin Media IP address — 192. google (disable when using mobile data) 0 Kudos. 1. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Some things you can do are: View your current and previous bills. 255. com, minecraft. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Your Mobile Account. For Android: Settings >> Connections >> More connection settings >> Private DNS. Parental controls block websites and applications that you think are unsuitable for your child. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 99. Very sorry to hear you've got an issue with the Child Safe feature. Let us know if you need anything further, we're always happy to help. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. 220. Have looked at previous similar posts and have tried. Re: Child safe not working. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. I’m pretty sure I had it turned on in my old house and it was fine. on 05-01-2023 17:27. Look out your virgins media virus safe settings have blocked this site. Hit ‘settings’. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media DNS at 194. February 7, 2023. Then repeat for the other settings pages (Web browsing, Apps, games & media, Screen time, Purchase & spending), making. Contact Action Fraud on 0300 123 2040. Switched On Families Swap and share practical advice with other parents cancel. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Try with OpenDNS using 208. Joining in. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYou can also use the PIN you’ve set up to control purchases made through Stream. 1. Parental controls are a set of tools designed to protect and keep children safe online. 222 and 208. Now select the Lock programmes by Age Rating option. IPSec Pass-Through. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 1 and all appears in order. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. "Sorry the changes you made were not saved, please try again". Bypass Child Safe & Virus Safe. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. Protect your child's phone SMS 4. Options. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. Options. VPNs we tested to unblock various forbidden resources. Create a PIN. 1. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Regards NathanBypass Child Safe & Virus Safe. Turning on, or off, Child Safe protection based on your. For best. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. 220. Please advise. . I am signed in to My Virgin Media and it. . 5215. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. 220. It'll help to protect any device that's connected to. This is a workaround for when Child Safe does not or cannot be turned off. 1. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Launch the Safe Browser and create a new account if you do not already have one. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Select an Age Rating that is suitable for your children and select OK. 222. 1. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. Thanks for your first post and welcome to our Community. Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. The Child Safe feature is currently set to 'ON'. Regards. resolved IP Address is 185. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. 168. 67. FWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Please he. I am sorry to hear you've been having some issues with WebSafe. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. 222 and. Safe and Child Safe turned on by default. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Joining in. on 09-09-2023 11:35. 140 and not, the expected, 81. Social media apps also do not load photos or videos on apps like Facebook and Instagram. Within the app itself, there are two settings that can provide a pointer. Stay safe online. 255. However, it seems to have stopped since a few days ago. 0 Kudos. We take you through locking channels and PIN settings. Chatter and natter. Lee_R. e. When I do try to send emails I get a bounce back that says:'Connections from your IP ###. Customer since 1993. 168. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. My Child Safe settings are not working correctly. Go to My Apps. We'll go over how to set up the filter, what. My Virgin Media App. Learn more. I have confirmed this via phone call with virgin media. In response to Client62. To activate Virgin Media Parental Controls select ‘ACTIVATE’. ”. 4. Connect to the router with a LAN cable. That’s why we’re here to help. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. This video is about how to use any website that has been blocked by Virgin Media. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Reply. 10 REPLIES. 222. ; Online: This tells your contacts if you are. 220. Not that he has chosen to turn on a child safe filter. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Safe remote learning hub. 100 and 194. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. . If you change the computer's network settings to use any Public DNS does that re-gains access. Search for proxy sites. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. My child safe options are switched off. 1. Learn more Have I helped?Options. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. Tap Install Now. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. Then re-enter the passcode to confirm. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Your Virgin TV PIN. Manage Your. How to access advanced settings. Just sign in to My Virgin Media and change your settings. Account - Mobile. Switched On Families. Networking and WiFican i get help turing off child safety settings becasue the my account doesnt work and is just loading. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. We’ve covered what controls we offer and how to access them in this article. Re: Websafe settings won't save. Click: My Apps. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Stay safe online. Try computers with Cisco’s OpenDNS using 208. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. My Virgin Media App. Child safe not working. These tools can be installed across all devices, including mobile phones, computers and consoles. ExpressVPN. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Click: My Apps. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. 168. Tap Manage Settings. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Children's experiences online are unique and constantly changing. 220. on 06-05-2023 22:30. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. See. We would like to show you a description here but the site won’t allow us. Dean_Lindson. 1/help for specific device where Web Safe is not working. must contains at least one letter and numerical character. 1 >> Confirm >> back. I'd love to help further with this so will send you a PM to confirm some details. This includes restricting children from accessing inappropriate or adult content. Click: Web Safe. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. How to Access Virgin Media Hub settings in the modem-only mode. Cleanhands50. I keep getting the message seen in the attached picture. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. my subreddits. Account - Cable. Parental controls block websites and applications that you think are unsuitable for your child. And shown to even younger children. You don’t need to be a web wizard to know how to take care of your kids online. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Joining in. Follow these steps: 1. Security matters. 123,8. Choose which device you would like to set it up on. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Healthcare Professionals. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 8. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Switch to eBilling and save yourself £21 a year. It may take a few minutes for the block to be disabled. Virgin Media parental controls are the tools we offer to help keep your family web safe. 0. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. A new secure password will be generated for you. Apologies for any inconvenience this has caused. Select the firewall and tick the following protocol. My child safe options are switched off. Account - Cable. If they are going to use WhatsApp, the best way you can keep them safe is to have lots of conversations about how they and others are using WhatsApp, what they have seen, anything that has surprised or worried them, and what the risks might be. e. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. Prefer Controllerless blocks. Choosing Web Safe. uk. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. 1. A list of Age Ratings options will appear on the screen. Go to Settings > General, then tap Software Update. Community Natter. Within the app itself, there are two settings that can provide a pointer. We would like to show you a description here but the site won’t allow us. Try computers with Cisco’s OpenDNS using 208. 168. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. In response to lotharmat. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. Open the Play Store app and tap the Menu button. - Inappropriate sites that are included as default. 168. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Account - Cable. Any website unsuitable for children is blocked by default. Check that childsafe is enabled on your Virgin Media account. Set “Private DNS provider name” to: dns. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. My child safe settings are off but are currently blocking sites regardless. See your balance and make quick payments. When i take - 5216603. Press Home on the remote. Re: Websafe settings no longer having effect. Networking and WiFi. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media.